Strategic Focus & objectives
My main goal is to support independent pet retailers. As businesses grow quickly, customer service and employee knowledge often suffer. I am skilled at reducing product returns, increasing average ticket size and units per transaction, and tailoring marketing strategies to local needs. These are just some of the ways I add value beyond my work on the sales floor.
The Training Hub
We can only grow as fast as we can learn. I’ve drafted some bite-sized training modules designed to empower employees, protect store margins, and increase the value of customer interactions.
